Home / ford / UPDATE 1-South Africa’s consumer watchdog to probe Ford after Kuga recall quoting : Business Insider

UPDATE 1-South Africa’s consumer watchdog to probe Ford after Kuga recall quoting : Business Insider

as informed in A spokeswoman for Ford’s Southern Africa unit, Rella Bernardes said the firm had followed safety guidelines.
Ford’s South African unit said the company, a unit of the U.S. auto-maker Ford, would cooperate with the probe.
(Adds Ford comment)JOHANNESBURG, March 2 (Reuters) – South Africa’s National Consumer Commission (NCC) said it has launched a probe into the local unit of U.S. automaker Ford over the recall of 4,500 Kuga SUVs after dozens of reports of the vehicles catching fire spontaneously.
At all times, we operate in line with the Safety Recall Guidelines in terms of the Consumer Protection Act, 2008,” she said in a statement.
“The NCC received more than 130 complaints against Ford SA relating to various issues, including the combusting of Kuga vehicles, since December last year,” it said.

UPDATE 1-South Africa's consumer watchdog to probe Ford after Kuga recall

as informed in This resulted in a class action lawsuit planned against the company, with documents showing that Ford knew about existing problems with Kuga models.
Ford really needs to come to the party and explain just what on earth is going on.”Ford spokeswoman Rella Bernardes said Kuga customers in approved courtesy vehicles were not liable for charges.
Free State resident Themba Dladla said Europcar contacted him in January, saying it had been instructed by Ford to provide him with a rental vehicle but that he was responsible for the R30,862.10 fee.
“We ask any customers who have been incorrectly billed to urgently contact Ford customer service.”Ford SA has faced heavy criticism over the course of December and January following a large number of Ford Kuga’s catching fire in those two months.
Read: The most incredible routes to drive in South Africa

as informed in

Ford fuels the fire as Kuga owners get rental bills

He said Europcar contacted him in January, saying it had been instructed by Ford to provide him with a rental vehicle.
But irate customers said this week that car rental companies had been harassing them over unpaid bills.
When Avis phoned me they told me I had an e-toll bill and rental bill to settle.
Ford spokeswoman Rella Bernardes said Kuga customers in approved courtesy vehicles were not liable for charges.
“Every time I did I was given another rental car …

collected by :Madison Joidin

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