Samsung acted with ‘arrogance’ in Note 7 recall in China
( Samsung acted with ‘arrogance’ in Note 7 recall in China )
– CCTV however accused Samsung in being discriminatory to its Chinese customers in the way it handled the recall.The broadcaster said that while Samsung issued a video apology to U.S. users, all Chinese consumers got was a 200 word statement.”Samsung Electronics said they wanted to be an enterprise that’s favored by the Chinese people, however it’s not easy for China to like them.
Samsung slammed by Chinese state TV over Note 7 recall ‘discrimination’
( Samsung slammed by Chinese state TV over Note 7 recall ‘discrimination’ )
– By Sijia JiangHONG KONG (Reuters) – Chinese state broadcaster CCTV has slammed South Korean tech giant Samsung Electronics Co 005930.KS for what it said was “discrimination” against China consumers in its handling of a global recall of Galaxy Note 7 smartphones to replace batteries.In a commentary piece posted on its website on Thursday evening, CCTV said Samsung’s behavior in China after the Sept. 2 recall of 2.5 million phones was “full of arrogance”.CCTV said a video apology Samsung issued to U.S. consumers, along with various replacement options and compensation, was in stark contrast to its treatment of those in China, where the company issued a brief statement saying most phones didn’t need to be replaced.
Samsung recovers over 60 per cent of recalled Note 7s in South Korea, U.S.
( Samsung recovers over 60 per cent of recalled Note 7s in South Korea, U.S. )
– Samsung Electronics Co said on Tuesday it has got back more than 60 per cent of recalled Galaxy Note 7 smartphones sold in South Korea and the United States, suggesting it is making progress in its attempts to recover from the crisis.In a statement, Samsung said it was focused on replacing all affected devices “as quickly and efficiently” as possible and reiterated its request that customers affected by the current recall should power off their device and turn them in.The world’s top smartphone maker announced on Sept. 2 a global recall of at least 2.5 million Note 7 smartphones in 10 markets due to faulty batteries causing some phones to catch fire.
Samsung says replacements available for recalled Note 7
( Samsung says replacements available for recalled Note 7 )
– Brandon Bailey, The Associated PressSAN FRANCISCO — Samsung says new Galaxy Note 7 smartphones will be available in U.S. stores starting Wednesday to replace about 1 million devices that are being recalled because of a problem with batteries catching fire.The South Korean company also says it’s pushing out two software updates through wireless carriers: One will show a green battery icon to confirm that a Note 7 device is a new one that isn’t affected by the battery problem.The other will display a short notification to owners of old Note 7 phones, telling them to turn off the device and take it in for a replacement.